Millennial Living

Should you buy a faucet at the Home Depot or Lowes?

The short answer is maybe. But based on some our users' comments, we would stay away from in house shower and tub kits like Pegasus that are installed in the wall.

Home Depot and Lowes Stores carry identical models of name brand faucets that you would find in a fancier showroom or special in-house models made just for them.

You're pretty safe with brands like Kohler, American Standard, Delta, and Price Pfister. Also, if the store doesn't stock what you want it can be ordered.

Pegasus sink faucets

We like to see what we are buying and actually test the faucet and feel its weight. For higher end models like Grohe or Hans Grohe, visit a Expo Design or a bathroom and kitchen design showroom. It will give you a sense of prices and quality in relation to Lowes and Home Depot.

Special faucets for Home Depot and Lowes
Most major faucet manufacturers will make special faucet models just for the Home Depot or Lowes. No one else can possibly have a lower price on an in-house model, because no one else carries exactly the same model. In many cases the faucet is identical to the manufacturer's regular faucet, just renamed. You might find the same number with a HD (Home Depot) tagged on at the end. But in some cases, the faucet can be sold at a lower price because the materials used are lower quality - plastic spouts rather than brass, for example.

If you're not entirely sure of whether an apparent main-line faucet is actually an in-house model. But here's what you can do. Go to the store and write down the model. Then go to the manufacturer's web site and search for that particular model. If the model number or name is exactly the same, most likely you have a regular-line faucet. If it is not the same (usually by the addition of a suffix such as M1045-HD rather than M1045), then it is probably a store model. Check the in-house model against our list of things to look for in a kitchen and bathroom faucet.

Should you buy a house brand faucet like Pegasus Faucets?
The Home Depot and Expo Design stores carry Pegasus bathroom and kitchen faucets and accessories. These seem like good faucets. We remodeled our entire master bathroom with Pegasus faucets since they met all of our criteria. The price was certainly lower and the styles of the faucet were comparable to brands like Kohler and American Standard.

After buying and installing the faucets and pressure balancing valve for the shower, we developed a case of

Pegasus shower faucetbuyer's remorse.

In reality, we were not too worried about the faucets, but the pressure balancing shower valve was another matter. It's located behind that expensive ceramic or travertine tile. If the pressure balancing valve fails, you are in big trouble. You'll have to tear down the wall to replace it, assuming that you can find the replacement part.

Perhaps that is the major reason for not buying a Pegasus or other store brand. It definitely is the best reason to be very wary of very cheap faucets, showers and the pressure balancing valves that come with them.

Currently, Pegasus faucets and accessories are easily available. In our master bathroom, the pressure valve was mounted to far into the wall and the screws that came with the shower cover could not reach it. Our second plumber told us we needed and extender. We went to Expo Design and easily bought one and our plumber completed the shower installation.

Why are the store brand faucets less expense?
The in house store brands like Pegasus could cost less, because inferior materials are used. I'm not really sure that is the case though.

I believe stores like Home Depot, Expo Design and Lowes have tremendous purchasing power. These companies get the product into hundreds of retail outlets and in front of millions of consumers. So in effect they can drive a hard bargain. Who knows, maybe Kohler, Delta or Moen are manufacturing Pegasus. If you know who is, please contact me. I will share your comments with our readers.

In closing, we hope that Home Depot or Lowes will respond to these concerns on this website.


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shower valve

We also have a hot vs cold problem in one of our showers. It seems as though "call the plumber" is the best thing to do. Now I have to cross my fingers that the plumber knows what he is doing.

Our house is 7 years old (a resale) and we have no idea of who installed the shower or what brand it is. "Builders special" is what I'm guessing.

All your experiences and suggestions are helpful to read. Any comments about Price Pfister products? Thanks

Glad you find the material helpful

Just make sure the plumber you call is licensed in your state. Generally most plumbers will proudly say that on their van or truck. If not, look it up at http://www.contractors-license.org/

Will think about Price Pfister and get back to you.

Not pleased with Pegasus products

Replacement parts and extensions are not produced by them. They pretty much are at the mercy of Home Depot and aside from the cartridge (talking about the shower unit), don't supply replacement parts. I've had to experience it first hand and even had a HD employee that has been in the plumbing industry as a plumber for over 15 years ,tell me, that he CANNOT recommend Pegasus at all. LIke the initial article stated, Moen, Delta, PF, Kohler all have parts and additional, adjustment pieces, (usually) readily available, whereas, Pegasus just doesn't.

I've regret having based my new bathroom on Pegasus's bamboo line now. I've had to tear open my wall to make adjustments and I fear the cartridge will not wear well or last long anyway.

Never again... as a matter of fact, I've already bought a bunch of Kohler units for my next bathroom remodel...

Goodbye Pegasus brand.

Why doesn't Home Depot and Expo Design respond

Unfortunately for those of use who bought Pegasus from Expo Design or Home Depot, we have to live with this uncertainty.

On parts though, we had a different result. We needed an extension for our Pegasus shower valve because the plumber installed it too far in the wall. Home Depot was no help. We went to Expo Design and they were able to order us an extension kit which we got in a few days. The new plumber installed it and all was fine.

Despite, all the concerns about Pegasus, Home Depot doesn't seem to want to respond or clarify where people can get parts etc. So like you, Pegasus will not be a part of future remodeling or replacement of faucets.

Tom

Please help! problem with showe valve

We are having the same problem with our shower valve, except that there is very little cold water coming out and the hot is in full force. Can anyone give me any advice on how to adjust this if possible?

The manual that I kept for times like this has somehow gone missing.........

Thanks G.Day

Valve probably needs adjusting

You are driving blind without the instructions, so call the store where you bought it. By the way, what brand and model is it and how long have you had it?

The alternative is to attempt to do this yourself. Make sure you turn off the water in the entire house. You don't want to get burned. Take a look at this article at http://answers.yahoo.com/question/index?qid=20070501110551AAytxiG

If that's too complicated then you may have to call a plumber. Hope someone sees this and can respond more fully.

Peagsus cabinetry

At the expo.com website they don't allow us to view any in stock items at their stores. Now I get to make a trip to see the actual product and decide if its right for me. On the up note though is I've been in contact with a couple of helpful persons at the Nashville expo design center. So overall it's a mixed reaction based upon a 2 hour drive each way.

Exp Design website not very good, but

Totally agree. The Expo Design Center website is just brochureware and not very informative. They could do a lot more with it so that when customers get there they'd be really ready to purchase.

Glad to hear that you found some helfpul associates at the Nashville Expo Design Center. Why don't you write a review and rate the store at http://www.millennialliving.com/node/add/store and give them credit?

Pegasus Show faucet has major problems

Hi Tom

We are referring to the Pegasus shower faucet SKU 574-583 L. We just used this Pegasus shower faucet for the first time tonight after waiting months for the custom shower to be completed.

It has MAJOR problems! And the Pegasus website no longer exists.

There are these setting rings inside to adjust the temp. At it's MAXIMUM setting, there is still way to much cold water and there is no flow control to control the amount of water either.

With our older faucets that were replaced, not only could we control the flow of the water, but adjust the temp, like in the winter turn the cold way down in order to get warm enough water to shower.

About the time I had shampoo in my hair, all that was left was cold water.

The cold water comes on full force and then adds hot to the high volume of cold water. We called the plumber back and his only suggestion was to install a shut-off on the cold water line to the shower to reduce the flow of cold water to the unit. Mark it for winter or summer flow settings.

The faucet is beautiful, but it's not worth 10 cents if it wastes water, can't give you a whole shower before freezing you out.

Pegasus is a foul ball all the way around as far as I'm concerned.

Good looks, solid brass, but very poor design and no adjustments to cut back on the cold water.

We do only keep our hot water heater at 120 degrees, and have always had enough hot water for three long showers back to back.
I had to finish my shower at the kitchen sink using the sprayer standing in a foot tub. Another $10 grand down the drain!

I should have stuck with the $49.95 special that had all the features I wanted instead of this expensive piece of junk.

TTUL
Gary

There is a Pegasus website

It's at Pegasus. However, when you click on contact us, you're taken to the Home Depot Customer Service line. You should call them at 1-800-553-3199 and raise hell.

I think I remember you, but I don't have your contact info. Contact me using the Contact us form above and I will see what i can do from my end if you like.

Tom

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